FAQ’s

How do deposits & payments work?

To reserve your event date, a deposit of fifty percent (50%) of the rental cost is required. Please be aware that all payments are nonrefundable, regardless of cancellation reasons. The remaining balance must be settled at least 14 days before the event. If your event is scheduled within 14 days, full payment is required at the time of booking.

What if my event is canceled or rescheduled due to weather or unforeseen circumstances?

In the case of unexpected cancellations or severe weather, we are committed to accommodating you. Although all payments are nonrefundable, clients can receive a full company credit that is valid for up to six months from the original event date, unless stated otherwise. Please note that clients are allowed to reschedule their event up to two times within a six-month timeframe. After this, clients will forfeit their credit. A rebooking fee will also apply when selecting a new date.

What happens if an item is damaged during an event?

Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with customer from delivery/pickup until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment.

Can I make changes to my order?

Once you have completed the initial booking process and made the appropriate payment, your rentals are officially reserved for your event. Please note, clients may ONLY add items to the reservation, subject to the same terms, once a booking has been confirmed